The Hearing Device Center - General Frequently Asked Questions

Is it less expensive to buy a hearing aid online and have an audiologist at The Hearing Device Center fit it?

The initial purchase price of buying a hearing aid online may be less than what you are quoted for a hearing device through HDC, however the online purchase will not include any care or in-office visits for the hearing device. After adding in the cost of warranties, fitting fees and adjustment fees, the long term cost of that hearing aid may end up costing you more.

What do I need to know before my first visit?

We are here to help guide you through the process of finding the right device to fit your needs. A major part of your appointment will involve identifying situations where you have trouble hearing, learning about current device technology that is available to you, and discussing reasonable expectations of how these devices may help you. Please bring a recent hearing test, your current devices (if any), and your questions. We have onsite hearing testing facilties, so please inquire when making your appointment to come in.

What are my payment options

The Hearing Device Center accepts checks, Visa, Mastercard. In addition, the Hearing Device Center offers Care Credit, which allows you to finance your hearing aids at your terms. the Hearing Device Center does not contract with any private insurers, so if you do have private insurance with a hearing aid benefit, you must pay for your hearing aids, then submit your receipt to your insurer for reimbursement.

How does insurance coverage work at The Hearing Device Center?

The Hearing Device Center is on a cash pay basis, and is not contracted with the Medicare Program or any other Private Insurance Carriers.

For Non Medicare carriers, patients can submit their payments to their insurance company for possible reimbursement. The Hearing Device Center can assist our patients with this process. Unfortunately, as a non-provider, Medicare does not allow its patients to be reimbursed for their HDC Services.

Do I need to see an MD to be seen at The Hearing Device Center?

Some types of hearing loss may have a medical cause that need to be addressed prior to purchasing hearing devices. In this case, the audiologist will recommend a visit with the physician prior to purchasing the hearing devices. If you have a referring ENT (Ear, Nose and Throat MD) who has already medically cleared you for hearing devices, please bring that note with you.

How much do hearing aids cost?

Hearing devices range in price from $600-4500 each. During your consultation with the audiologist, you will learn about the different technologies and decide which one will help your listening needs the best.

Does The Hearing Device Center repair hearing aids?

We can do some minor repairs to hearing devices in the office and will always try to fix it here first if possible. The Hearing Device Center works with a wide variety of hearing aid manufactures and can send the hearing devices to the manufacture for repair whether they are currently under warranty or not.

If I bought my device somewhere else, can The Hearing Device Center service it?

Yes. See our list of the major manufactures we work with. If you do not see your manufacture listed, please call ahead to speak to an audiologist to assure we have the necessary software to assist you.

What types or brands of hearing aids do you carry / service?

The Hearing Device Center works with over 10 manufactures including but not limited to Phonak, Oticon, Widex, GNReSound, Siemens, Starkey, Sonic Innovations, InSound Medical, Inc., Cochlear Corporation, MedEl and Advanced Bionics. Click here to see our list of major manufactures we work with.

Am I able to test hearing aids before purchasing?

The Hearing Device Center does have a few demo devices for patients to listen to in the office, however the best trial of a hearing aid is in your own listening environment out in the “real world” once you purchase your hearing aid(s). A quiet office environment is not typically where patients have difficulty, so it is therefore not where you will perceive your maximum benefit. New users also need to allow time for their hearing pathways to adapt to the new sound.

Device Trials

What is The Hearing Device Center's return/refund policy?

With the purchase of any new hearing aid or accessory, you have a 30 day trial period. The device(s) will be paid for in full by the patient on the day you get them, but can be returned within the first 30 days for a full refund of the purchase price.

How long do I have to return a device if I decide I do not want it?

With the purchase of any new hearing aid or accessory, you have a 30 day trial period. The device(s) will be paid for in full by the patient on the day you get them, but can be returned within the first 30 days for a full refund of the purchase price.

Can I see any audiologist for an appointment if the original audiologist I've seen is not available?

Yes, we are happy to schedule you with the most convenient appointment day/time if your original provider is not available.

Why do I need a hearing test before I can see a The Hearing Device Center audiologist?

A recent hearing test is needed to evaluate your current hearing status. Whether you are being seen for a new device consult or for a follow visit with your current hearing aid(s), in order to properly address your comments/concerns, we need to know your current hearing levels and whether or not they have changed since we last saw you. To purchase a new hearing device you will need a hearing test within the last 6 months. For follow up adjustments we would like a hearing test within the last 12 months.

I have a hearing aid…what now? Are there other options out there to help with specific situations? Phone? TV?

There are many options for accessories, such as:

  • Remote control to increase/decrease the volume or change programs to the hearing aid.
  • FM technology (see alternative page)
  • Bluetooth technology to allow handsfree communication on a cell phone or landline phone as well as connectivity to other electronics such as the TV or MP3 players.
  • CTAP (California Telephone Access Program)-visit www.ddtp.org/CTAP/ for more information.
  • Induction loops for use with the telephone or other public areas that are equipped with this system to allow direct input to the hearing devices.
  • For more assistive listening devices visit Global Hearing Inc. (Link to accessories page)

Can my hearing aid work with my land line phone and cell phone?

Yes, the vast majority of hearing devices have a telephone option. There are multiple ways for hearing devices to work with both cell phones and land line phones. Some of these options even allow the hearing aid user to hear the telephone conversation in both ears to improve speech understanding. Hearing aid users can even be hands free on the phone via Bluetooth technology or through a t-coil. Please ask your audiologist for more details on what you can do with your existing hearing device or what a new device could offer you.

What is Bluetooth?

Bluetooth is a technology that allows electronic devices to communicate with one another wirelessly. This is most commonly used for wireless hands free communication on a cell phone, but has many other applications as well.

Do I need 2 hearing aids?

If you have hearing loss in both ears that can be helped by a hearing aid, then yes. Reasons - 2 ears are better than1.

  • Auditory Deprivation: If you don’t use it you lose it! If only one ear is aided when both have hearing loss, the unaided ear may lose its ability to process sounds and understand words at a more rapid rate. It is important to keep both ears and hearing pathways stimulated.
  • Binaural Localization: You localize sounds better when you can hear with both ears.
    Better clarity in background noise. Both ears work together to focus on the speech and ignore the background noise.
  • Better sound clarity and identification: The clarity of speech is more pronounced with two hearing aids versus one. Plus the identification of sound is less stressful with two hearing aids.
  • Balanced Hearing: Being able to hear equally from both sides helps to have more balanced hearing as well as being able to hear people on either side of you when in noisy environments.

How do I get a hearing aid?

  • You first need a hearing test that was completed within the last 6 months.
  • After a hearing loss is identified, you will be scheduled for a consultation with an audiologist in HDC to discuss your listening needs and learn about the different levels of hearing aid technologies to find the one that would suite you best.
  • Your fitting appointment can be as early as 1-2 weeks later to be fit with and oriented on your new hearing device(s).
  • Follow up appointments may be needed to adjust or “tweak” the sound of the device as your hearing pathway adapts to the new sounds in your environment.

How long does it take to get a hearing aid?

  • Typically the hearing aid is ordered the same day as the consultation and the fitting is scheduled 1-2 weeks after the consultation.
  • Why do I need / What is the purpose of the initial hearing aid consult?
  • The reason behind the consultation is for you, the consumer, to understand what you are purchasing and understand the different technologies, styles and accessories that are available to you. The initial consultation also allows the audiologist to understand your lifestyle and situations that you participate in to give you the best hearing aid advice. Together you will choose the hearing aid that will best suit your needs.

How long is the initial consult?

The consultation is scheduled for 1 hour to allow plenty of time to discuss your needs, learn about the different hearing devices and answer your questions.

Do I need an audiogram / how recent an audiogram do I need to be seen by The Hearing Device Center?

You need a hearing test (audiogram) that has been completed within the last 6 months in order for the audiologist to have current information to appropriately set or adjust your hearing aid.

I have a hearing aid... what now? Accessories

There are many options for accessories, such as,

  • Remote control to increase/decrease the volume or change programs to the hearing aid.
  • FM technology (see alternative page)
  • Bluetooth technology
  • CTAP (California Telephone Access Program)-visit www.ddtp.org/CTAP/ for more information.
    Induction loops
  • For more assistive listening devices visit Global Hearing Inc.

Can my hearing aid work with my phone?

Yes; there is a telephone option with your hearing aids. If the connection is weak between your phone and hearing aids then magnets can be placed on the phone to better connect to the hearing aid.

Can my hearing aid work with my cell phone?

Yes. The telephone and Bluetooth capabilities through the hearing aids can be utilized. Your audiologist can help set these options for you.

Do I need 2 hearing aids? (why 2 are better than 1- bullet points)

Yes. The telephone and Bluetooth capabilities through the hearing aids can be utilized. Your audiologist can help set these options for you.

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